FAQs

How long will my hair system last?

It depends on the base design of the hair system and how well the wearer looks after their hair system. Thin skin base can usually last 2-4 months, depending on skin thickness. The thicker the skin, the longer the lifespan. Lace base and mono base can last 3-6 months, while silk base can last up to 9 months.

Which hair system is best for beginners?

Askin hair systemis a great choice as it doesn't have any holes compared to a lace/mono/silk base. If you plan to use glue, which adheres more effectively than tape, skin bases are easier to remove, clean, and maintain.

What is your best hair system？

We design each model with a specific reason to solve a specific concern from the client. Each material and technique comes with different pros and cons. For a natural effect, you can choose aV-loop full skinbase. For durable base, you can choose knotted base, such as0.06-0.08mmor0.1-0.12mmknotted base. For breathable one, you can chooseQ6,AUSandFull Lacebases

Are all hair systems made of Real Human Hair?

Oursolid colors are 100%real human hair.The gray blends (10%, 20%, 30%, 40%, 50%) contain synthetic gray hair fibers. This is standard practice, as pure human gray hair doesn't produce a strong enough color. Hair colors with65% to 80% gray are made from 100% real human hair.

Should I use glue or tape?

The two can be used together. However, some products are best to use only glue, such as a full skin base with a thickness of 0.03-0.04 mm. The thinner the bottom, the glue is needed.

How to Care For Hair Systems?

How to Care For Hair Systems

I. Daily Maintenance

1. Use a wide-tooth comb and gently detangle from ends to roots.

2. Avoid pulling or rough brushing to prevent shedding.

II. Washing Routine

1. Wash every 1–2 weeks with a sulfate-free shampoo.

2. Apply shampoo in a downward motion; rinse with lukewarm water.

3. Use conditioner on the ends only; rinse thoroughly and pat dry.

III. Cleaning Adhesive & Base

1. Use a proper adhesive remover and let it sit as instructed.

2. Wipe off residue gently and wash the base with shampoo.

3. Air-dry on a wig stand.

IV. Styling & Heat

1. Always let the system dry fully before styling.

2. Use low heat and apply heat protectant if styling with tools.

V. Storage

1. Store on a wig stand in a cool, dry place away from sunlight.

2. Keep it ventilated to maintain shape and freshness.

VI. Professional Maintenance

1. Visit a hair system specialist every 3–4 months for deep cleaning and base check.

2. Reapply tape or adhesive professionally if needed.

Do you offer haircutting or base-cutting services?

Wedo notoffer haircuttingservices. However, wedo provide base-cuttingservices to match your requested size and template. If you need the base customized, please email us at info@axhair.com with your requirements or template details before placing your order.

What is a bleached knot? Do I need it?

A bleached knot is a technique used to make the hair knots on lace or skin bases less visible by lightening their color, creating a more natural-looking hairline and parting. It’s especially useful for dark-colored hair systems on light or medium skin tones.
Whether you need it depends on your base type and desired look. If you want a very natural, undetectable hairline, especially with lace or lace front bases, bleached knots are recommended. For ultra-thin skin bases with V-looped hair, bleaching is not needed since there are no visible knots.
Please note: For color #1 (jet black), we do not offer bleached knots, as the hair is too dark for effective bleaching.

How can I make a custom order?

You can click the Chat button in the lower right corner. Or send us an email about your requirements.info@axhair.comYou can first tell us your needs, such as the hair length, hair color, density, size, and model. You can also make a hair system template and send it to us, which is more accurate. After collecting all your requirements, we will calculate the amount and get back to you.

Do you accept send-in hair orders?

Yes, we do accept send-in hair orders. If you have your own hair and would like us to use it to create a custom hair system, please email us at info@axhair.com.We’ll provide detailed instructions on how to prepare and ship your hair, as well as lead times and pricing.

How do I apply for exclusive wholesale prices?

To apply for exclusive wholesale prices, please email us at info@axhair.com.Include a brief introduction of your business, your location, and the types of hair systems you're interested in. Our team will get back to you with our wholesale catalog and partnership terms.

Can you duplicate my clients’ old hair system?

Yes, we can duplicate your client's existing hair system. Simply send the old unit to us, and we will use it as a reference to match the base design, size, hair color, density, and style. Please email us at info@axhair.com before sending the piece, so we can provide detailed shipping instructions and confirm the customization process.

What shipping method do you use？

We normally use FedEx and DHL. Due to different tariff policies in different countries, we will use the most appropriate logistics method according to the actual situation.

When is my order sent out after I make the payment?

For in-stock items, we typically ship your order within 2–5 business days after payment is confirmed.
For custom orders, please allow 4–6 weeks for production and shipment.
If you have any questions about your order status, feel free to email us at info@axhair.com.

Can you ship to my country?

Yes, we ship worldwide! Shipping times vary depending on your location. If you have any specific questions or need assistance, please email us at info@axhair.com.

I need to return or exchange the hair system.

Click here to review our policies.