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Production & Delivery

Production Time

Production time refers to the time taken to make the hair system. It does NOT include:

  • Consulting with us
  • Sending in old hair systems, samples, templates, etc.
  • Discussing uncertain order details after payment
  • Shipping

Production time starts when all order details, samples/templates, and payment are confirmed.

Custom Products Production Time

Regular Production Time

Hair Length Base ≤ 8"x10" 8"x10" < Base ≤ 10"x10" Base >10"x10" / Full Cap
< 8" 8–12 weeks 9–13 weeks 10–14 weeks
8"–12" 9–13 weeks 10–14 weeks 11–15 weeks
12"–20" 10–14 weeks 11–15 weeks 12–14 weeks

Rush Production Time

Hair Length Base ≤ 8"x10" 8"x10" < Base ≤ 10"x10" Base >10"x10" / Full Cap
< 8" 6–7 weeks 7–8 weeks 8–9 weeks
8"–12" 7–8 weeks 8–9 weeks 9–10 weeks
12"–20" 8–9 weeks 9–10 weeks 10–11 weeks
Some special hair systems (silk top, extra-long, heavy density) may exceed these times. Consult customer service if needed.

Shipping Time & Services

axhair ships products within 24 hours on weekdays. Adding services increases processing time:

Service Processing Time Delivery Time
Stock Hair System 24 hours on weekdays 5–9 working days
+ Cut To Size 2–3 working days 8–12 working days
+ Cut & Style 5–7 working days 10–14 working days
+ Cut To Size + Cut & Style 5–7 working days 10–14 working days
+ Perm 7 working days 12–16 working days

axhair ships with DHL, FedEx, UPS. Shipping may vary for special regions.

Shipping Cost

Order Type Cost
Hair System Products Free Worldwide
Accessories < 0.5kg $29.90
Accessories > 0.5kg $29.90 + $10 per 0.5kg

Customs Clearance

Customers are responsible for any customs fees or taxes.

Delivery Instructions

  1. Provide accurate phone & address
  2. Respond to courier calls/messages

Returned packages incur customer responsibility for duties and fees.

Discreet Shipping

axhair offers plain, unbranded packaging upon request. Enter "discreet shipping" at checkout or notify sales.

Return Shipment Lost Item Policy

Return Method Liability
Company pickup axhair assumes full responsibility if lost
Customer-arranged carrier axhair is not liable for loss

Shipping Partner Contacts

FedEx

Country Phone
US +1 800-463-3339
UK +44 2476 706 660
Canada +1 800-463-3339
Australia 61-13-26-10

DHL

Country Phone
US +1 800-225-5345
UK +44 844 248 0844
Canada +1 855-345-7447
Australia 13 14 06

Official sites: FedEx, DHL